Vice President of Care Transformation
Ambience Healthcare

Richa Gupta is the vice president of care transformation at Ambience Healthcare. She started her healthcare experience in medical school in India. She received her master’s in health systems administration from University of Michigan and completed administrative fellowship at UNC Chapel Hill and moved to Chicago to be part of the newly created internal consulting team at Northwestern Memorial Hospital. After four years in performance improvement leading multidisciplinary projects in clinical and non-clinical areas, she spent another four years in hospital operations as director of surgical services. She started at Rush in 2011, to launch the performance improvement program. She moved into the chief quality officer role and built and led the improvement arm of the organization, including performance improvement, safety, infection prevention, patient experience, regulatory compliance and clinical resource management. She focused her attention on advancing Rush’s high reliability journey through adoption of a Lean management system. Under her leadership Rush achieved record improvements in quality and also received innumerable external recognitions, including top rank in Vizient Quality and Accountability Study among all AMCs. She led the organization-wide CMS survey with a successful outcome. She was promoted to SVP clinical operations/chief operating officer of the Rush University Medical Group in May 2019. She built operational infrastructure for growth and performance, resulting in over 50% volume growth, development of a plan and execution of off-campus strategy, top quartile patient experience results, and recognition as a top performer in Vizient’s ambulatory quality and accountability study. Richa was asked to lead Rush’s COVID response, which saved thousands of lives and was nationally recognized.